Can't Log Into My University-Owned Device After Changing My NEOMED Password

After changing your password, you get an invalid user ID or password error message when you try to log into your University-owned computer with your new NEOMED password.

This article relates to trouble logging into your NEOMED-owned computer - for example, when your screen locks, or when you first boot up your computer.  For help with issues logging into a specific NEOMED system, please see After You Change Your NEOMED Account Password.

1. On the computer login screen, disconnect from WiFi/Internet.
2. Use your old password to log into your University-owned device.
3. Log into the NEOMED VPN with your new password.
4. Lock your computer screen (CTL+ALT+DELETE on Windows; CTRL+CMD+Q on MAC).
5. Unlock your screen using your new password.
6. Lock and unlock your screen a second time, using your new password.
7. If you are still unable to log into your computer, please submit a Help Desk ticket.