This article relates to trouble logging into your NEOMED-owned computer - for example, when your screen locks, or when you first boot up your computer. For help with issues logging into a specific NEOMED system, please see After You Change Your NEOMED Account Password.
- On the computer login screen, disconnect from WiFi/Internet.
- Use your old password to log into your University-owned device.
- Log into the NEOMED VPN with your new password.
- Lock your computer screen (CTL+ALT+DELETE on Windows; CTRL+CMD+Q on MAC).
- Unlock your screen using your new password.
- Lock and unlock your screen a second time, using your new password.
- If you are still unable to log into your computer, please submit a Help Desk ticket.